Theknowledgecore's Blog

Complexity and Knowledge Management Navigators…

Is this Armageddon for Lessons Learned?

I’ve been talking about the problems with lessons learned for quite some time and now it seems that not even NASA, the champions of KM, can’t get it right – NASA Lessons Learned System!

We found NASA’s policies regarding the input of lessons learned into LLIS have weakened over time; inconsistent policy direction and implementation for the Agency’s overall lessons learned program; disparate levels of funding for LLIS activities across NASA Centers; and deficient monitoring of critical Center-based LLIS activities. In addition, we found the Chief Engineer’s overall strategy for knowledge management, lessons learned, and LLIS is not well defined. Consequently, LLIS has been marginalized in favor of other NASA knowledge sharing system components and is of diminishing and questionable value. (p. ii)

…Although we believe that capturing and making available lessons learned is an important component of any knowledge management system, we found that, as currently structured, LLIS is not an effective tool for doing so. Accordingly, we question whether the three quarters of a million dollars NASA spends annually on LLIS activities constitutes a prudent investment.

Now there is a lesson to learn…

And this is the best that you – that the-the government, the *U.S. government* can come up with? I mean, you-you’re NASA for cryin’ out loud, you put a man on the moon, you’re geniuses! You-you’re the guys that think this shit up! (Bruce Willis, Armageddon)

2 comments on “Is this Armageddon for Lessons Learned?

  1. Mark Gould
    March 8, 2012

    The report makes fascinating reading. I drew a couple of conclusions from it.

    First, NASA’s objectives for KM are hopeless:

    Sustain NASA’s knowledge across missions and generations;
    Help people find, organize, and share NASA’s existing knowledge; and
    Increase collaboration and facilitate knowledge creation and sharing of lessons learned.

    Nothing there actually convinces me that the intention of the knowledge activities is to improve the quality, effectiveness or impact of NASA’s work.

    Second, if one wanted to create a laboratory to compare the usefulness of different forms of knowledge activity, I think it would be difficult to improve on what NASA have done.

  2. Pingback: …when we talk about knowledge « Enlightened tradition

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