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Modern KM: A lesson in how KM can work for an organisation (KM: An organisation’s weapon of choice?)

This video blog looks at the potential for KM as a strategic partner in an organisation.  Scanning the environment we can pick up on signals and from there develop a solution.  If we can do this then KM could move from being an isolated ‘reactionary’ function to a ‘proactive’ business partner.

Supporting Links:

Applied Concept Mapping (Knowledge Mapping)

Knowledge and Learning at the new frontier:  A case study in an emerging market

Creative Commons License
The Future of KM: Video Blog by David Griffiths is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Based on a work at

14 comments on “Modern KM: A lesson in how KM can work for an organisation (KM: An organisation’s weapon of choice?)

  1. Glenn Behenna
    July 24, 2011

    Hi David,

    An interesting and enjoyable view of KM, with a nice storytelling aspect. Simply put and highlighting the many aread which KM impacts and influences. Keep up the good work!

    Kind regards,

    • David Griffiths
      July 24, 2011

      Cheers Glenn:

      The video blog gives the opportunity for more powerful messages, but I miss the ability to ‘edit’ text — so much more that I wanted to say…

      The one thing that I want to build on is the idea that knowledge is only really activated when applied and it is that application that gives the opportunity to socialise what we know; this, for me, is a key message for KMers

  2. Jon Dack
    July 25, 2011

    Love this. It provided a great perspective on KM and allowed me to start thinking in a different way about my firm’s KM strategy.

    • David Griffiths
      August 1, 2011

      Hi Jon – thank you…let me know if you want to chat on the phone sometime about developing strategy – always happy to help work through challenges if you are interested

  3. Todd Hick
    July 25, 2011


    I agree wholeheartedly with the “SharePoint = The Ocean” metaphore. Lately in my organisation I have seen and heard on more then one occasion is that finding the knowledge one is looking for to be a “Tiresome” task by the end users. Yes, we know SharePoint search can be hard to use for the end user and unless they are taught a more effective search technique, they get lost in the results. I have also heard more off, and myself been a victim of the “Lost in the ocean” knowledge from not filling out form data when uploaded or just forgetting where you left it. I believe we do need to work on the 5 W’s a little more carefully and concentrate on making sure your system is following the “K” Paradigm of Best K to the Right Person at the Right Time and not falling into the “Crapper” principal. I love the video and will look for more.

    • David Griffiths
      July 26, 2011

      Hi Todd, good to hear form you and thank you for the feedback! The SharePoint issue seems to be striking a chord with quite a few judging by the email that I received in response to this video…

  4. Ryan Zammit
    July 29, 2011

    Hi David,

    I am in the process of writing my thesis, and I am considering sharepoint (As it is already implemented in the company) and they are experiencing the same problems mentioned in this video – lack of adoption/usage. Could you please upload the link to the case study which you mentioned in the video.



    • David Griffiths
      July 29, 2011

      Hi Ryan…

      Link is on the blog page – “Knowledge and learning at the new frontier…” Cheers…David

  5. Soozi Hadj Lazib
    July 30, 2011

    Excellent points and your passion for the subject really comes across – video is great! I’ve always argued that the KM people should be influencing the strategy of an organisation, but knowing it and seeing it in action are two different things…
    Let’s hope more organisations take that approach.

    • David Griffiths
      July 30, 2011

      Hello Soozi and thank you for posting on the blog.

      I agree with you…it’s a big step for an organisation, especially if they have had the mindset that knowledge is portable, an object to trouble the IT department. The problem is one of education…and for that there has to be a willingness to learn on the part of executive/senior management teams. We can but hope…

  6. John Coles
    July 30, 2011


    Again, a great discussion, and I whole-heartedly agree.

    Most recently, I have been intrigued by PIM vs BIM (Personal Information Mgmt vs. Business Information Mgmt), which plays a part in your discussion. That is, companies do not clearly delineate, and define this boundary beyond a legal requirement. Information that should be designated for business is placed in personal information management systems or managed on a personal basis.

    In a traditinal sense, PIM is what each of us holds securely such as Personal IDs, Bank Account Info, Passwords, and family recipes for apple pie. Each of us manages that information in our own unique way. Unfortunately, a lot of information that is useful to a business gets placed in our PIM. For the most part, we do not conscientiously do this, it is part of our human nature.

    Think about this …. how does one succeed? Most often it is by effectively managing and retrieving knowledge — better than a co-worker, or another student.

    I mentioned “student” because our education system is established on hoarding knowledge and competing against all others.

    I could go on, but I’ll leave it at that for right now.


    • David Griffiths
      July 31, 2011

      Hi John – you bring up an interesting point. The acquisition of knowledge has been a key factor in some of the organisation’s we have worked with. Too often it results in power blockages (‘hoarding’ and ‘competing’), where one person (team/group) acquires, but does not recirculate, knowledge, creating a power-base for themselves to the detriment of the overall business needs.

      Interesting line of thought and good to hear from you…

  7. love the video as well… what we in int’l nonprofits most need is Time… and for that to happen, senior leadership needs brought on to value the knowledge enough to enable staff to work on it, valuing the cost if it’s lost, the benefits when it’s built on. Yet the ocean of work encroaches on this too often…. here’s for more found, organized rocks 🙂

    • David Griffiths
      June 7, 2012

      Thank you for the kind comments – I’m becoming known for my rocks and smashing laptops 🙂

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