Is this Armageddon for Lessons Learned?

I’ve been talking about the problems with lessons learned for quite some time and now it seems that not even NASA, the champions of KM, can’t get it right - NASA Lessons Learned System! We found NASA’s policies regarding the input of lessons learned into LLIS have weakened over time; inconsistent policy direction and implementation for the [...]

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Learning lessons from history (Why ask why)

We expend so much time, effort and money in capturing the past as a way to look forward and yet I would argue that all too often we get it wrong. We talk about creating dialogue, about lessons learned, about architecture for sense-making and yet we seem to have forgotten to ask a fundamental question, [...]

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A good lesson learned

Why are we interested in lessons learned?  So many organisations capture and catagorise these aretefacts, but, in our experience, not many actually know how to best use these potentially rich sources of information. First, the common-sense stuff…we know that knowledge and expertise informs our strategic and operational processes, that it stimulates the decision-making process and, [...]

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Do you exploit the value in success or do you only dig through failure?

Are positive experiences as powerful learning tools as negative ones?  Perhaps the more important question in an organisation should be, do successful projects offer as much value as negative ones?  The key here is ‘value’ and too many organisations (public, private and third sector) focus their time and energy solely towards the negative and miss [...]

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