A good lesson learned

Why are we interested in lessons learned?  So many organisations capture and catagorise these aretefacts, but, in our experience, not many actually know how to best use these potentially rich sources of information. First, the common-sense stuff…we know that knowledge and expertise informs our strategic and operational processes, that it stimulates the decision-making process and, [...]

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KM ROI: Learning and Development, the undiscovered connections!

I’ve just been speaking at KM Asia on the links between KM, the strategic drivers of innovation and growth, and people.  And, if you are willing to accept people at the core of the process, the need to negotiate with HR partners to optimise KM processes – some of the slides can be found here. [...]

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